Frequently asked questions

Customer Experience

What if I’m not satisfied with the product?

We offer a 30-day risk-free trial. If you're not completely satisfied, you can return the sharpener for a full refund. We also provide free shipping and hassle-free returns to ensure your experience with Eatsy is exceptional.

How do the returns work?

If for what ever reason you are not satisfied with any of our products, we offer a 30-day money back guarantee.

All you have to do is email hi@eatsy.com.au with your original order number and explain your concern. We can then offer you a refund on your purchase, minus shipping costs.

What if shipping is taking longer than expected?

Our quote shipping times on our websites are estimates based on our track record. If for what ever reason you are concerned about your order. Simply email hi@eatsy.com.au and we will do our best to give resolve an unexpected delays.

How do I contact Eatsy?

If you wish to reach us you can fill out the form in the 'Contact Us' section of our menu or email us direct at hi@eatsy.com.au

Rolling Knife Sharpener

Is the Rolling Knife Sharpener easy to use?

Absolutely! Our sharpener features a smooth rolling action and diamond disc technology, making the sharpening process quick and effortless. Just roll the sharpener over your knife blade a few times, and you're good to go.

What types of knives can I sharpen with it?

Our rolling knife sharpener is designed to work with a wide variety of knives, including kitchen knives, chef's knives, paring knives, and serrated knives. It’s versatile and perfect for maintaining a sharp edge on all your essential kitchen tools.

How often should I sharpen my knives?

It depends on how frequently you use them. For regular home cooks, sharpening every 1-2 months should keep your knives in excellent condition. If you use your knives daily, you might want to sharpen them every few weeks.

Can the sharpener damage my knives?

No, our rolling knife sharpener is designed to be gentle on your blades while providing a razor-sharp edge. It removes only a minimal amount of metal, ensuring your knives last longer and stay in top condition.

What makes Eatsy's knife sharpener different from others?

Our sharpener uses diamond disc technology for superior sharpening performance and features a unique rolling action for ease of use. It's specifically designed to provide precision sharpening, making your knives incredibly sharp along the whole edge of the blade with minimal effort.

Japanese Knives

What makes these knives superior?

Japanese style knives are typically made from high-carbon stainless steel, which offers a combination of sharpness, durability, and resistance to corrosion.

The steel's hardness allows the blade to maintain its edge for longer periods, providing cleaner and more precise cuts. This makes Japanese style knives a preferred choice among professional chefs and home cooks.

What material are the knives made from?

The knives in the Imperial Knife Set are crafted from high-carbon stainless steel, known for its superior sharpness and durability. This material resists corrosion and holds its edge longer than standard stainless steel, ensuring the knives maintain their performance even after heavy use.

How to I take care of my knives?

To ensure your knife stays in top condition, it’s important to hand wash it with mild soap and warm water immediately after use. Dry the knife thoroughly to prevent moisture from causing corrosion or rust.

Avoid dishwashers, as the harsh detergents and high temperatures can damage the blade.

What is the best way to store my knives?

Avoid throwing your knives in you utilities drawer. Store your knife in a knife block, on a magnetic strip, or in a protective sheath to maintain its sharpness and protect the blade.

If you're after a storage premium option, consider looking at the Magnetic Knife Block in our 'Best Sellers' page.